Sales FAQs
- Creating an iThemes Account
- Verification Fee ($1 Charge)
- UK/International VAT
- Can I Call You?
- What Do I Need to Do When I Get an Error When Trying to Purchase?
- Can I Change the Username on My Account?
- Can I Renew My Subscription Early?
- Can I Use a Coupon on My Renewal?
- Do You Offer Reseller Accounts?
- How Do I Cancel My Auto-Renewal?
- How Do I Change My Billing Information?
- Is There A Trial Version of the Plugin/Theme I Can Try?
- What Currency Are Prices Listed In?
- What Does One Year of Updates and Support Mean?
- What Do I Need to Do When My Subscription Renews?
- What Happens if Payment for My Renewal is Declined?
- What is Your Refund Policy?
- What is Your Upgrade Policy?
- What Kind of Support is Offered with My Theme or Plugin Purchase?
- What Payment Methods Do You Accept?
- What Price Will My Subscription Renew At?
- Where Can I Download My Invoices?
- Why Was I Charged for 2 Site Licenses When I Only Have 1 Site?
- Will I be Charged Tax on My Purchase?