Resetting Stash Live

From time to time you may notice that your Stash Live is no longer syncing your site. This can occur for a number of reasons ranging from temporary service outage on either ours or your hosts' end, to a file sticking and blocking other files from getting through. This is an extremely easy fix with these simple instructions:

 

1.) Go to your wp-admin area and access the BackupBuddy Stash Live section

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2.) From here you will want to expand the Advanced Troubleshooting Options, and then click Uncache Live Credentials.

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3.) Once you've uncached your credentials you will then go back to Advanced Troubleshooting and click the button "Delete Catalog and State".

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4.) If you are still experiencing issues, you can disconnect and reconnect Stash Live

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Then scroll to the bottom where you will see the option to disconnect from stash live. Do that by entering your iThemes account information.

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5.) Finally, once you have logged out just log back in and it will reconnect your site to Stash and start the Sync and Snapshot process for you!

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