"Your session has expired. Please return to the restore homepage and log back in."

If you are getting that message when trying to restore and/or migrate a site (usually only happens when migrating or copying a site), it could be caused by quite a few things. So please see the following troubleshooting steps.

1) Please try a different browser. Sometimes browser add-ons/extensions/etc can cause conflicts. Or perhaps your browser doesn't accept cookies. Also, please be careful using incognito/private mode of some browsers. As that option doesn't always save cookies and/or site data.

2) For the site URL, if you're using http at the beginning of the URL, please make sure that you are not doing anything on the server to force https. So if you're getting that session expired message and you are using http for the URL, please trying using https. For example, if you're using http://example.com for the URL, please try it like so: https://example.com

3) If there are any server side implementations like Varnish, XCache, Google PageSpeed, CloudFlare, mod_security, Sucuri Firewall, etc., they may need to be temporarily disabled for the time being.

If the site is hosted with Cloudways, some of their hosting packages use Varnish. So the following links may be of assistance:

https://www.cloudways.com/en/varnish-cloud-hosting.php

https://support.cloudways.com/most-common-varnish-issues-and-queries/

https://support.cloudways.com/how-to-exclude-url-from-varnish/

BlueHost also has some hosting packages that come with Varnish:

https://my.bluehost.com/cgi/help/turn_varnish_off

4) Please make sure that the importbuddy.php file is not renamed something like importbuddy(1).php. In such cases where the file is renamed when downloaded because there is one in existence previously. The file cannot be renamed. Also, the same thing could happen to the actual backup file when downloaded. So please make sure that it is not renamed either.

 

 

 

 

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