Tips for Creating a Ticket

Check out the Support Rules before posting - we've included some helpful hints to help us help you as quickly as possible.


  1. Search right here in this Help Center, as we are always updating it. (And if you can't find an answer in the Help Center, let us know!)
  2. Include the URL to your site, any error or status logs, and any screenshots of errors or issues you have. The more information we have in the initial ticket, the better we will be able to assist you. 
  3. Sometimes, an iThemes staff member will ask for Admin login information, or even FTP or cPanel information. Please do not provide this information before it is requested. 
  4. We request these only when necessary, treat them as carefully as our own logins, and ask that you delete any Admin accounts created for us and change your FTP/cPanel login after we are done troubleshooting.
  5. Any free plugins are provided as is and no support is offered nor guaranteed in any manner. View our Free Plugins Policies.
Have more questions? Submit a request
Powered by Zendesk