Checking for a Conflict

Important: Make a backup of your site prior to making changes

The first step in troubleshooting almost any issue will be checking for a conflict. 

We recommend using this free plugin, Health Check & Troubleshooting, so that your site will continue to function as expected on the front end for site visitors.

Conflict Check using the Health Check Plugin

  1. Go to WordPress Dashboard > Plugins > Add New
  2. Search for "Health Check"
  3. Click "Install Now"

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4. Click "Activate"

 

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5. Click "Troubleshoot"

 

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6. Enable Plugins one by one, checking to see if the conflict is triggered after you enable each one. If the conflict does not appear, repeat the process with Themes 

Note: You may sometimes find the error only appears when two plugins are enabled at once, so you may need to work through your plugin list in a variety of combinations.

7. Once you've discovered the source of the conflict, click "Disable Troubleshooting Mode"

 

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If you prefer to run a conflict check without the plugin, you can also check manually:

How to Check For a Plugin Conflict

To check for a plugin conflict, deactivate all plugins to see if it resolves the issue. If it does, a plugin is causing the issue. You can deactivate all plugins at once from the Plugins page by selecting and applying the Deactivate Bulk Action.

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Once it is clear that a plugin is causing the issue, re-enable the plugins one at a time and check the site after each plugin activation, to find the culprit or culprits. 

If you do not currently have access to the wp-admin page you can manually disable plugins using an FTP client by renaming the plugin. You can simply add a .bak to the end of it.

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How to Check for a Theme Conflict

From the WordPress Dashboard navigate to Appearance -> Themes and switch to a WordPress Theme.

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If you do not have access to the wp-admin you can use an FTP client and then navigate to the wp-content/themes directory and download a backup of your current theme to your desktop. Now you can remove every theme besides a WordPress theme. If the themes directory only has a WordPress theme the site will activate it for you.

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